Coronavirus FAQ

Yes, safety measures will be in place as we welcome back our audiences and visitors safely. Our safety measures will be subject to Welsh Government guidance.

Yes – you'll be entitled to a full refund which will be processed automatically. In the event of a cancelled show, you do not need to get in contact with us.

Your tickets will be automatically transferred over to the new date and you do not need to do anything.

Your tickets will be automatically transferred over to the new date and you do not need to do anything.

Your old tickets are still valid.

Any refunds for cancelled events have been automatically refunded to the original cardholder. Please check your bank statement prior to contacting our Box Office.

If the bank account is closed entirely, please contact us with your order number and we will be able to look at an alternative refund method. If the account remains active, and it is just a new physical card, the refund will still process successfully to the account.

All agents will be communicating with their bookers as soon as they are able to but if you haven’t heard from them regarding a performance, you will need to contact them directly.