Coronavirus FAQ

We've put a number of measures in place to help make your return to the theatre safe and enjoyable, including enhanced cleaning and e-ticketing.

Please keep hold of your old tickets as they will still be valid for the rescheduled event date.

All ticket agents will be communicating with their bookers as soon as they are able to but if you haven’t heard from them regarding a performance, you will need to contact them directly. 

When booking for one of our events, you can choose to receive e-tickets which are emailed to you after you've placed your order. This is free to do.

Upon arrival; skip the Box Office collection queue. Simply show your e-tickets on your mobile device to our Front of House staff at the entrance.

If you're presenting your e-ticket on a mobile phone please increase the brightness of your screen prior to showing it to our front of house staff.

These should come through within 30 minutes of your booking, if you don't receive your e-ticket within that time please let us know as soon as possible.

Yes, anyone requiring a carer can apply to become a member of the Hynt scheme, which allows for a free ticket for the carer in any participating theatre across Wales. To book a ticket using the Hynt scheme, please phone our Box Office during our opening hours.

All tickets are non-refundable and non-transferrable, except in the event of a cancelled or rescheduled performance.

For more information about refunds, resales and exchanges please contact our Box Office directly.

The train station is approximately a 10 minute walk away; exit the station (the Grand Hotel should be on your right) and proceed straight ahead across the concourse and on to Station Road, continue along this road (it becomes pedestrianised half way) until you reach a canopied footbridge. Walk across the footbridge to Civic Square and the theatre is ahead slightly to the right.

The bus station is approximately a 5 minute walk away through Aberafan Shopping Centre which opens on to Civic Square. There is also a taxi rank next to the bus station.

Yes, in the disabled toilet off the downstairs foyer.

Yes, there are ramps leading to the main entrances of the building.

Yes there is a lift to the circle/balcony area. Please note we do not advise using for wheelchair access, as in the event of a fire or similar the lifts shut down.

There are toilets on both floors to the right ahead of the auditorium space, including a disabled toilet downstairs.

We have toilets located on all levels of The Princess Royal Theatre and our baby changing facilities and accessible toilets are located on the ground floor in the theatre entrance foyer.

Yes, please contact our Box Office directly if you wish to make a reservation.

Reserved seats may be released after 14 days from the reservation being placed if we have received no confirmation or payment from you. Seats may need to be released sooner than this, subject to availability.

There is no charge for children aged 2 years and under* but please inform our box office staff when you are booking your tickets.

*Selected shows may have their own age policy that we must abide by, we will make this clear on our website should this instance occur.

A ticket levy is added to ticket purchases in order to cover the administration costs and overheads associated with each ticket sale.

We understand that arriving late is sometimes unavoidable. Upon arrival please make yourself known to a member of staff who will advise you when to enter the theatre.

Please be aware that some shows do not allow latecomers.

If we can get you into the theatre during a late comer point, please be aware that the theatre may be in total darkness.

There are several eating places nearby. During the day, Aberafan Shopping Centre just across the square from the theatre has a few places including Costa Coffee and Baristas café. We can also suggest Blanco’s Hotel & restaurant (SA12 6NT), La Memo restaurant (SA13 1NU), the Lord Caradoc pub/restaurant (SA13 1NW), and The Shah Tandoori (SA13 1NN) which are also open in the evenings.

Yes, we do accept card payments on the bar but we do not accept American Express.

No, our Terms and Conditions state that unless we announce otherwise, photography and filming is not permitted in the theatre once a show has started out of respect to the performers.

We do however encourage all customers to have pre-show theatre selfie and tag us on our social media pages. We’re on Instagram, Twitter and Facebook.

If you want to take professional photography or film for any reason then you must seek prior permission by emailing artsmarketing@npt.gov.uk

No, we ask that you look after your own property at all times when attending an event at The Princess Royal Theatre.

To report lost property please let us know here.

The Princess Royal Theatre is available for hire. For more information on hiring the theatre click here.