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Coronavirus FAQ

Take a look at our coronavirus related frequently asked questions...

Current Welsh Government guidelines stipulate that theatres must remain closed, due to the Coronavirus pandemic. The Princess Royal Theatre is therefore closed to the general public until further notice.

We're contacting ticket holders for rescheduled performances in the meantime to explain whether a show has been cancelled or postponed, and are arranging refunds or exchanges accordingly.

We'll be in touch with bookers for future events in good time, and also post updates to our website.

Thank you for your patience and continued support in this challenging time. Further details on our rescheduled events can be found here.

Yes, safety measures will be in place as we welcome back our audiences and visitors safely. Our safety measures will be subject to Welsh Government guidance.

Yes – you'll be entitled to a full refund which will be processed automatically. In the event of a cancelled show, you do not need to get in contact with us.

Yes. Tickets for upcoming performances can be booked on our website. We’re looking forward to welcoming you back!

All the latest information on postponed and rescheduled shows and events can be found here.

You do not need to do anything, all  ticket bookers will be contacted directly and all refunds will be processed to the original card.

If you are happy with the new event date, your tickets will be automatically transferred over and you do not need to do anything. If you're unable to attend on the new date please contact our Box Office directly.

Your old tickets are still valid.

Any refunds for cancelled events have been automatically refunded to the original cardholder. Please check your bank statement prior to contacting our Box Office.

If the bank account is closed entirely, please contact us with your order number and we will be able to look at an alternative refund method. If the account remains active, and it is just a new physical card, the refund will still process successfully to the account.

All agents will be communicating with their bookers as soon as they are able to but if you haven’t heard from them regarding a performance, you will need to contact them directly. 

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